FAQ related to billing and subscription.
How can I cancel my contract?
Our contracts are ongoing and you will not be reimbursed
Can someone inherit my Internet service?
Yes, anyone can inherit your Internet service (and equipment).
I want to pay for the service over the phone
Sorry, we're unable to process payments over the phone.
Can I choose Direct-Debit on a 6 month subscription?
No, Direct-Debit is only available to clients with a
Adding single months to my subscription
You can extend your service by a maximum of
Can I change my preferred payment method?
If you have an annual contract (El Canario): If
Can I change my current subscription?
Choosing a subscription and signing the contract is binding:
How can I renew my current subscription?
You can pay using bank transfer or at our
What happens when my subscription ends?
Annual subscription (El Canario) Before your subscription ends you'll
