Yes, anyone can inherit your Internet service (and equipment). You must also provide authorization of the change.

• If the one inheriting the service is related (close family) to you there is no charge or fee.
• If the one inheriting the service is not related to you there’s a 60€ fee covering contract changes.

If the installed service is to be moved to another address there will be a supplemental fee of 50€.

Sorry, we’re unable to process payments over the phone. You can pay using bank transfer, in our office or directly to one of our technicians, we accept both cash and card (VISA/Mastercard).

No, Direct-Debit is only available to clients with a 12 month contract.

You can extend your service by a maximum of two (2) months at the end of every billing period for 60€/month, please contact us before your subscription expires. This is only applicable to clients with La Gaviota subscription.

Summer Time Offer – Between the months of May and August you can purchase up to a maximum of two (2) months Internet service without starting a new billing cycle. This is only applicable to clients with La Gaviota subscription.

If you have an annual contract (El Canario):

• If you prepaid a subscription, you can change to Direct-Debit when your contract renews next billing cycle.
• If you chose Direct-Debit but want to prepay instead, you just have to contact us.

If you have a semi-annual contract (La Gaviota):

• The only option is a prepaid contract.

Choosing a subscription and signing the contract is binding: Your current subscription has to end before you can choose another.

You can pay using bank transfer or at our office using cash or card (VISA/Mastercard).

Annual subscription (El Canario)

• Direct-Debit is indefinite and only stops when you cancel your subscription or change to a prepaid contract.
• Prepaid contract subscribers receive an email reminder with an invoice for a new subscription period one (1) month before expiry.
  You can at that point choose to pay the subscription, change your current contract from annual to semi-annual or terminate the service.

Semi-annual subscription (La Gaviota)

• After your subscription ends you have one (1) year to renew your contract or choose an annual subscription.

Remember that you are responsible for your own Internet service expiry and proper payment. If you fail to pay on time you risk being terminated and will have to be re-established in our systems which comes at a charge of 150€

Annual subscription (El Canario)

Before your subscription ends you’ll receive an invoice with a new subscription period. If you fail to renew your contract it will be auto-terminated.

Semi-annual subscription (La Gaviota)

When your subscription ends your connection will go offline until the subscription is renewed.

Remember that you have one (1) year to either:

• Renew your subscription
• Change to an annual subscription
• Terminate the service