Support – CSISP https://www.csisp.es Computer Service ISP S.L Fri, 20 Nov 2020 11:23:38 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.3 https://www.csisp.es/wp-content/uploads/2020/07/cropped-cs_site-icon-32x32.png Support – CSISP https://www.csisp.es 32 32 I can’t see any of your Hotspots https://www.csisp.es/faq-items/i-cant-see-any-of-your-hotspots/ https://www.csisp.es/faq-items/i-cant-see-any-of-your-hotspots/#respond Thu, 05 Nov 2020 10:08:16 +0000 https://www.csisp.es/?post_type=avada_faq&p=3100 Hotspots are subject to availability: If you cannot see one it's not available. You cannot purchase Hotspot connectivity at our offices, you can only buy it directly when connecting to a Hotspot.

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Hotspots are subject to availability: If you cannot see one it’s not available.

You cannot purchase Hotspot connectivity at our offices, you can only buy it directly when connecting to a Hotspot.

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]]> https://www.csisp.es/faq-items/i-cant-see-any-of-your-hotspots/feed/ 0 What are your response times? https://www.csisp.es/faq-items/what-are-your-response-times/ https://www.csisp.es/faq-items/what-are-your-response-times/#respond Thu, 05 Nov 2020 10:08:02 +0000 https://www.csisp.es/?post_type=avada_faq&p=3098 We're generally very quick to react when problems arise; if you call us or send us an email we'll jump at the problem right away (from Monday to Friday). If the problem requires a hands-on solution we have an official response time of 72 hours (working hours) but we normally issue a technician the

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We’re generally very quick to react when problems arise; if you call us or send us an email we’ll jump at the problem right away (from Monday to Friday). If the problem requires a hands-on solution we have an official response time of 72 hours (working hours) but we normally issue a technician the day after a problem has been raised.

Remember, if you don’t report the problem we can’t fix it!

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]]> https://www.csisp.es/faq-items/what-are-your-response-times/feed/ 0 I only see ‘No Signal/Sin señal’ on my TV https://www.csisp.es/faq-items/i-can-only-see-no-signal-on-my-tv/ https://www.csisp.es/faq-items/i-can-only-see-no-signal-on-my-tv/#respond Thu, 05 Nov 2020 10:06:55 +0000 https://www.csisp.es/?post_type=avada_faq&p=3094 If you have an IPTV solution and you get the message no signal/sin señal on your TV, it means that your TV is not receiving a signal from the STB device. Ensure that your TV is on the correct Source Double-check that all cables are connected correctly Restart your STB device Change the HDMI cable

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]]> If you have an IPTV solution and you get the message no signal/sin señal on your TV, it means that your TV is not receiving a signal from the STB device.

  • Ensure that your TV is on the correct Source
  • Double-check that all cables are connected correctly
  • Restart your STB device
  • Change the HDMI cable to another port
  • Change the cables for new cables

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]]> https://www.csisp.es/faq-items/i-can-only-see-no-signal-on-my-tv/feed/ 0 Can you open certain ports for me? https://www.csisp.es/faq-items/can-you-open-certain-ports-for-me/ https://www.csisp.es/faq-items/can-you-open-certain-ports-for-me/#respond Thu, 05 Nov 2020 10:06:24 +0000 https://www.csisp.es/?post_type=avada_faq&p=3092 Yes, if you need assistance in opening ports you can contact us by email or phone.

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Yes, if you need assistance in opening ports you can contact us by email or phone.

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]]> https://www.csisp.es/faq-items/can-you-open-certain-ports-for-me/feed/ 0 I need a static IP address. https://www.csisp.es/faq-items/i-need-a-static-ip-address/ https://www.csisp.es/faq-items/i-need-a-static-ip-address/#respond Thu, 05 Nov 2020 10:06:06 +0000 https://www.csisp.es/?post_type=avada_faq&p=3090 Static IP is available to clients on our annual subscription (El Canario). The fee is 11€ per month and is added as a supplementary service on your invoice.

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]]> Static IP is available to clients on our annual subscription (El Canario).
The fee is 11€ per month and is added as a supplementary service on your invoice.

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]]> https://www.csisp.es/faq-items/i-need-a-static-ip-address/feed/ 0 My Internet is acting slow https://www.csisp.es/faq-items/my-internet-is-acting-slow/ https://www.csisp.es/faq-items/my-internet-is-acting-slow/#respond Thu, 05 Nov 2020 10:05:49 +0000 https://www.csisp.es/?post_type=avada_faq&p=3088 The first step is to restart your router (and/or antenna) by simply unplugging the power for a few seconds, then plugging back in. This is a very basic exercise, but more often that not it does work. The same goes for your personal devices; rebooting them might do the trick.

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]]> The first step is to restart your router (and/or antenna) by simply unplugging the power for a few seconds, then plugging back in. This is a very basic exercise, but more often that not it does work. The same goes for your personal devices; rebooting them might do the trick.

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]]> https://www.csisp.es/faq-items/my-internet-is-acting-slow/feed/ 0 I can’t connect to the Internet! https://www.csisp.es/faq-items/i-cant-connect-to-the-internet/ https://www.csisp.es/faq-items/i-cant-connect-to-the-internet/#respond Thu, 05 Nov 2020 10:05:36 +0000 https://www.csisp.es/?post_type=avada_faq&p=3086 Ensure that your router has power Ensure that the cables are plugged in correctly If you have problems getting online you can contact us anytime through our Contact page.

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  • Ensure that your router has power
  • Ensure that the cables are plugged in correctly

    • If you have problems getting online you can contact us anytime through our Contact page.

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